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About Divyam

Explore Divyam

Our Values

Account & Support

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Effective Date: 1 January 2025

Terms & Conditions

Introduction

These Terms & Conditions govern the rental services provided by Divyam. By booking our services, you agree to comply with all terms stated herein.

📋

1. Booking & Payment

1.1 A booking is confirmed only after payment of 25% advance.
1.2 Balance must be paid at least 3 days before the event date, failing which the booking shall stand automatically cancelled.
1.3 Payments can be made via Bank Transfer (NEFT/RTGS/UPI) or Cash to authorised representatives of Adgenic Communication Pvt. Ltd. (Divyam).
1.4 Official receipts will be issued immediately for every payment.

💰

2. Refund & Cancellation Policy

2.1 100% refund if cancellation is made 3 days prior to the event.
2.2 Rescheduling allowed without deduction, subject to slot availability.
2.3 Refunds are processed within 2–3 working days through the original mode of payment.

🚚

3. Delivery & Pickup

3.1 Divyam delivers and collects utensils/equipment only at the approved venue mentioned in the booking form.
3.2 If the venue changes after confirmation, extra transport / labour charges may apply depending on distance.
3.3 Delivery is generally made 1 day before and pickup done within 6–12 hours after the event.
3.4 Customer must ensure timely venue access for delivery & pickup.
3.5 All leftover food must be removed; utensils to be returned in basic clean condition.
3.6 Delay in pickup due to customer inaccessibility will attract additional handling charges – every 24 hours = one extra rental day.

🌿

4. Usage & Purity Compliance

4.1 All Divyam utensils are 100% vegetarian-certified and strictly prohibited for non-vegetarian use.
4.2 A Divyam supervisor may remain present or inspect anytime to ensure compliance. Customer shall cooperate fully.
4.3 Customer must sign an undertaking confirming vegetarian-only usage.
4.4 Any violation will lead to immediate termination without refund, and customer will bear the full purchase cost of affected utensils plus legal damages.

⚠️

5. Damage or Loss

5.1 Customer is responsible for safety and proper handling of utensils during rental period.
5.2 In case of damage, breakage or loss, repair / replacement cost will be charged or adjusted in final settlement.

🤝

6. Conduct & Cooperation

6.1 Customer and representatives must treat Divyam staff with respect and courtesy.
6.2 Any form of misconduct or abuse will result in immediate withdrawal of services without refund.

🧾

7. GST & Billing

7.1 All services billed under SAC Code 9973 – Rental/Leasing of Tangible Goods.
7.2 GST @ 18% (9% CGST + 9% SGST) applies as per law.
7.3 Tax Invoice (GST Bill) issued within 24–48 hours after event, post settlement of any dues or damage charges.
7.4 Payment receipts for advance and final amounts issued immediately.

🔒

8. Privacy & Data Protection

8.1 Customer ID documents (Aadhaar, PAN etc.) collected only for verification & record keeping.
8.2 Divyam ensures strict data confidentiality and never shares information except as required by law.
8.3 Refer to our Privacy Policy on www.divyam.com.

🌪️

9. Force Majeure

Divyam is not liable for delays or cancellations arising from natural disasters, accidents, strikes or events beyond our control.

⚖️

10. Jurisdiction

All disputes are subject to the exclusive jurisdiction of Prayagraj Courts, Uttar Pradesh, India.

📦

11. Quotation & Extra Stock Policy

11.1 Divyam delivers only those items and quantities mentioned in the approved quotation.
11.2 Any extra items during the event will be provided as per availability and charged extra.
11.3 Customers should finalise requirements in advance for smooth operations.
11.4 Divyam shall not be liable for unbooked stock unavailability.
11.5 If short-supply occurs from Divyam's end due to unavoidable reasons, a 10% refund of the item value will be credited as compensation.
11.6 Customer must count and verify all delivered items in the presence of Divyam staff; no later claims will be entertained.

🏛️

12. Legal & Brand Compliance

12.1 Divyam operates under Adgenic Communication Pvt. Ltd. – a registered Private Limited Company.
12.2 GST Registration No.: 09AAWCA8443J1ZW (Regular Registration, Issued 22 June 2022).
12.3 FSSAI License No.: 12725005000293 – Valid up to 30 June 2030 for Food Services (Catering & Retail).
12.4 Trademark: 'Divyam – The Promise of Purity' – Trademark Application filed and under process.
12.5 All Divyam operations comply with the Food Safety and Standards Act (2006) and applicable GST laws.

🌿

© 2025 Divyam (A Unit of Adgenic Communication Pvt. Ltd.) 📍 16/35, New Sohbatiyabagh, Prayagraj – 211006 📧 support@divyam.com | 📞 +91-9277802105 / +91-9277802106 The Promise of Purity – For Every Sacred Celebration

Loading, please wait...

About Divyam

Explore Divyam

Our Values

Account & Support

Effective Date: 1 January 2025

Terms & Conditions

Introduction

These Terms & Conditions govern the rental services provided by Divyam. By booking our services, you agree to comply with all terms stated herein.

📋

1. Booking & Payment

1.1 A booking is confirmed only after payment of 25% advance.
1.2 Balance must be paid at least 3 days before the event date, failing which the booking shall stand automatically cancelled.
1.3 Payments can be made via Bank Transfer (NEFT/RTGS/UPI) or Cash to authorised representatives of Adgenic Communication Pvt. Ltd. (Divyam).
1.4 Official receipts will be issued immediately for every payment.

💰

2. Refund & Cancellation Policy

2.1 100% refund if cancellation is made 3 days prior to the event.
2.2 Rescheduling allowed without deduction, subject to slot availability.
2.3 Refunds are processed within 2–3 working days through the original mode of payment.

🚚

3. Delivery & Pickup

3.1 Divyam delivers and collects utensils/equipment only at the approved venue mentioned in the booking form.
3.2 If the venue changes after confirmation, extra transport / labour charges may apply depending on distance.
3.3 Delivery is generally made 1 day before and pickup done within 6–12 hours after the event.
3.4 Customer must ensure timely venue access for delivery & pickup.
3.5 All leftover food must be removed; utensils to be returned in basic clean condition.
3.6 Delay in pickup due to customer inaccessibility will attract additional handling charges – every 24 hours = one extra rental day.

🌿

4. Usage & Purity Compliance

4.1 All Divyam utensils are 100% vegetarian-certified and strictly prohibited for non-vegetarian use.
4.2 A Divyam supervisor may remain present or inspect anytime to ensure compliance. Customer shall cooperate fully.
4.3 Customer must sign an undertaking confirming vegetarian-only usage.
4.4 Any violation will lead to immediate termination without refund, and customer will bear the full purchase cost of affected utensils plus legal damages.

⚠️

5. Damage or Loss

5.1 Customer is responsible for safety and proper handling of utensils during rental period.
5.2 In case of damage, breakage or loss, repair / replacement cost will be charged or adjusted in final settlement.

🤝

6. Conduct & Cooperation

6.1 Customer and representatives must treat Divyam staff with respect and courtesy.
6.2 Any form of misconduct or abuse will result in immediate withdrawal of services without refund.

🧾

7. GST & Billing

7.1 All services billed under SAC Code 9973 – Rental/Leasing of Tangible Goods.
7.2 GST @ 18% (9% CGST + 9% SGST) applies as per law.
7.3 Tax Invoice (GST Bill) issued within 24–48 hours after event, post settlement of any dues or damage charges.
7.4 Payment receipts for advance and final amounts issued immediately.

🔒

8. Privacy & Data Protection

8.1 Customer ID documents (Aadhaar, PAN etc.) collected only for verification & record keeping.
8.2 Divyam ensures strict data confidentiality and never shares information except as required by law.
8.3 Refer to our Privacy Policy on www.divyam.com.

🌪️

9. Force Majeure

Divyam is not liable for delays or cancellations arising from natural disasters, accidents, strikes or events beyond our control.

⚖️

10. Jurisdiction

All disputes are subject to the exclusive jurisdiction of Prayagraj Courts, Uttar Pradesh, India.

📦

11. Quotation & Extra Stock Policy

11.1 Divyam delivers only those items and quantities mentioned in the approved quotation.
11.2 Any extra items during the event will be provided as per availability and charged extra.
11.3 Customers should finalise requirements in advance for smooth operations.
11.4 Divyam shall not be liable for unbooked stock unavailability.
11.5 If short-supply occurs from Divyam's end due to unavoidable reasons, a 10% refund of the item value will be credited as compensation.
11.6 Customer must count and verify all delivered items in the presence of Divyam staff; no later claims will be entertained.

🏛️

12. Legal & Brand Compliance

12.1 Divyam operates under Adgenic Communication Pvt. Ltd. – a registered Private Limited Company.
12.2 GST Registration No.: 09AAWCA8443J1ZW (Regular Registration, Issued 22 June 2022).
12.3 FSSAI License No.: 12725005000293 – Valid up to 30 June 2030 for Food Services (Catering & Retail).
12.4 Trademark: 'Divyam – The Promise of Purity' – Trademark Application filed and under process.
12.5 All Divyam operations comply with the Food Safety and Standards Act (2006) and applicable GST laws.

🌿